Terms & Conditions
01 | Booking Process
Reservations can be made as late as 15 minutes in advance of travel. While BLK makes every effort to be available for last minute reservations, we encourage clients to book with BLK as soon as they know they will need service to ensure priority for their preferred itinerary.
BLK provides email confirmation upon reservation of service. Chauffeurs will call and/or text clients to confirm pickup details. BLK also makes status updates, ETA’s, and driver/car details available to passengers through its passenger app.
BLK receives digital payments only (no cash or checks) for reservation fees. Reservations require a 50% non-refundable deposit.
Reservations must be paid in full 15 days prior to scheduled service. Reservations made less than 15 days in advance of service must be paid in full at the time of booking and are non-refundable.
Any overtime fees will be charged to the original form of payment within 3 business days after completion of service.
Clients will be promptly notified of cleaning/damage fees and will be charged such fees upon completion of cleaning/repair of the vehicle.
BLK accepts third party reservations/payment (“book on behalf” service).
An automatic 20% gratuity is charged to clients upon reservation.
Clients may always thank their chauffeurs for exceptional service through an additional cash tip or with payment services such as Venmo or Cash App (with links provided by chauffeurs). BLK is not responsible for handling transactions beyond its digital payment platform. If clients choose to offer gratuity via cash or other payment services such as Venmo or Cash App, they do so at their own discretion and risk.
Any client who would like to add gratuity using their original form of payment is encouraged to do so by completing an additional gratuity authorization slip provided by their chauffeur or by contacting BLK Customer Service.
BLK is committed to providing clients with a clear booking process and no hidden fees. Therefore, clients can expect the following:
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No booking fees.
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No fuel surcharge.
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No peak demand/surge pricing.
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No airport fees and tolls.
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Clients who need more time only pay for what they need. (See BLK’s overtime policy, Variations in Service.)
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Clients only pay for parking if they want their chauffeur to wait for them in a paid lot. In such cases they must either (1) furnish a pre-paid parking voucher or (2) pay it themselves at the parking lot.
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Cleaning/detailing fees are only added in the event of excessive mess/spills/damage/bodily fluids. (See BLK’s cleaning/damage/bodily fluids policy, Client Conduct.)
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Long distance travel fees for reservations which both originate and conclude outside the Portland Metro Area will be added to the reservation. Clients will be informed of this fee prior to reservation confirmation.
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In the event that travel requires a chauffeur to obtain overnight accommodations, clients will be billed an additional $350 per night lodging fee. Clients will be informed of this fee prior to reservation confirmation.
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All reservations are considered final. Refunds are not granted when clients cancel service. For cancellations made 15 days prior to a reservation, clients will not be responsible for the unpaid 50% balance of their reservation fee.
Booking confirmations include the chauffeur’s phone number for calling or texting. Please note that chauffeurs cannot respond to clients while driving.
BLK is not responsible for delays or service termination due to: weather conditions, natural disasters, construction, detours, demonstrations/riots, accidents on roadways/expressways, or the unlikely event of loss of service due to mechanical breakdown of a vehicle (such as a flat tire).
In the event of a mechanical breakdown of a vehicle, BLK will make every reasonable attempt to provide clients with another vehicle for service but cannot make guarantees.
BLK is not responsible for personal items damaged or left in vehicles. (See Lost & Found, Client Conduct.)
BLK is not responsible for the personal conduct of clients (a.k.a “passengers”), whether willful or accidental, or the result(s) of their conduct.
BLK makes no disclaimer of liability for negligence or other tortious conduct as it shall have no force or effect as prohibited by local law or restriction in the City of Portland. Any tort claim against BLK shall be be governed by Oregon tort law in effect at the time of the claim.
Clients are responsible to pay for the entirety of their reservation in advance of pickup and will not be issued refunds for reserved services unused or partially used.
In the event of a dispute of charge on an invoice, clients are asked to contact BLK Customer Service as soon as possible so that BLK can work with the client toward resolution. BLK offers 10 days from the time of invoice to dispute any item on the invoiced amount. After that time, any disputes over invoiced charges are deemed waived.
In the unfortunate event that a client is dissatisfied with their service, BLK urges them to contact BLK Customer Service as soon as possible so we can have the opportunity to address the situation.
02 | Types of Service
Airport service provides scheduled ground transportation between airports and other specified locations such as hotels and residences. It includes luggage service.
BLK does not provide Meet & Greet service at Portland International Airport as the Port of Portland restricts chauffeurs to their vehicles.
Point-to-point travel is intended to serve clients by providing direct route service without stops. This can include travel within a metro area or from city to city.
Hourly trips provide clients with a reservation of time. Clients pay for the time in which a chauffeur is available to them whether they use the service during that time or not. It includes as few or as many stops within the reserved time as the client desires. Hourly service is also known as “As Directed” service.
03 | Variations in Service
Anytime a client desires to extend service beyond the original reservation, they may do so if the chauffeur’s schedule allows. Clients will be billed an overtime fee for every 15-minute-increment used beyond the original reservation time (25% of the hourly booking rate + 20% gratuity).
BLK will make every reasonable attempt to accommodate late pickups; however, BLK reserves the right to cancel late trips which would interfere with the services other clients have reserved.
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Airport Pickup Wait Time Policy: Chauffeurs monitor flight times including delays & cancellations. They begin waiting in their black car service stall at the time of flight arrival to ensure prompt pickup whenever the client is ready. Clients will be billed a wait time fee for every 15-minute-increment used beyond 30 minutes after flight arrival (25% of the hourly booking rate + 20% gratuity).
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Point-to-Point Wait Time Policy: Chauffeurs make every effort to arrive on time and attempt to notify clients of arrival. If a trip commences late because a client was not ready or did not show up within 15 minutes of their scheduled pickup, clients will be charged a wait fee by increments of 15 minutes (25% of the hourly booking rate + 20% gratuity).
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In the event that passengers do not show for a pickup:
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Airport Pickup No Show Policy: Chauffeurs monitor flight schedules for changes including flight delays & cancellations and make reasonable attempts to contact clients regarding itinerary adjustments. If the client makes no contact with the chauffeur within an hour of their flight arrival, the ride will be considered a no show and no refund will be provided.
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Point-to-Point No Show Policy: Chauffeurs make every effort to arrive on time. Should clients not show for their scheduled pickup, their chauffeur will wait 30 minutes. The chauffeur will attempt to notify clients of arrival, but if they cannot be reached and make no contact with the chauffeur, the ride will be considered a no show and no refund will be provided.
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Hourly No Show Policy: Hourly bookings are considered a reservation of time. Clients pay for the time in which a chauffeur is available to them whether they use the service or not. Their chauffeur will attempt to notify clients of arrival. Should a client not show and make no contact with their chauffeur, the chauffeur will stand by, available for the duration of the reservation.
Due to parking restrictions and other variables, the chauffeur may wait at a nearby location, continuing to stand ready to serve clients. If the client shows up late or does not show up at any time during the reservation, no refund will be provided.
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BLK includes 10-minute rest stops each hour during point-to-point travel for clients who desire to utilize restroom facilities. Stops which exceed 15 minutes will be charged as stop fees by increments of 15 minutes (25% of the hourly booking rate + 20% gratuity).
BLK encourages clients who anticipate needing more stops than 10 minutes each hour to book their travel as hourly instead of point-to-point.
Clients who decide to add stops (such as for meals or shopping) to point-to-point travel may do so if the chauffeur’s schedule allows; however, they will be charged as stop fees by increments of 15 minutes (25% of the hourly booking rate + 20% gratuity).
In the event that travel requires a chauffeur to obtain overnight accommodations, clients will be billed an additional $350 per night overnight fee.
BLK can accommodate luggage only transport. Clients may contact BLK Customer Service to learn more about luggage only transport options.
In the event of unexpected circumstances, BLK reserves the right to replace a reserved vehicle with another option of equal or greater value for no additional cost. Should no such vehicle be available, BLK will provide a partial refund for vehicles of lesser value.
04 | Vehicles
Most clients travel with 1 or 2 individuals in the backseat. BLK can serve up to 4 clients when they opt to use the front passenger seat and rear middle seat.
BLK vehicles can easily accommodate up to 4 large suitcases (or a mix of suitcases and golf clubs, etc.) with additional space for at least 2 carryons in the frunk.
Clients with questions about whether or not their luggage will fit in vehicles are urged to contact BLK Customer Service. BLK is happy to assist clients as they plan their travel.BLK vehicles are capable of traveling over 300 miles on a full charge. Chauffeurs ensure their vehicles are sufficiently charged for travel just as clients of other services should expect traditional gas-powered vehicles to be suitably fueled.
Should travel exceed standard electric vehicle range, a charging stop will be factored into travel. On the rare occasion clients must wait for a charging stop to be completed, they will not be billed for charging time or fees and will be invited to use pit stop amenities as available. Most supercharging stops require 5–15 minutes; although travel to especially remote locations may require longer stops.
05 | Safety
BLK conducts criminal and driving record background checks and random drug screening tests on all chauffeurs. BLK maintains a zero tolerance policy regarding intoxicants, criminal conduct, offensive behavior, and discrimination.
BLK vehicles and chauffeurs are fully licensed, insured, and registered for the areas they serve according to state, municipal, and airport regulations.
In accordance with state law, BLK strictly prohibits smoking, vaping, and the possession & use of illegal substances in its vehicles. Any violation of this zero tolerance policy will result in immediate termination of the ride with no refund. Clients will become responsible for securing their own transportation from the nearest safe drop location (including outdoor locations). (See Zero Tolerance Policies.)
Clients are required to wear seatbelts at all times that vehicles are in motion.
BLK can provide transportation for small children but does not provide carseats. It is the responsibility of clients to provide carseats for small children in accordance with state law.
BLK provides service to unaccompanied minors aged 13 and above. Clients who book service for unaccompanied minors must notify BLK Customer Service to provide written parent/legal guardian authorization. All clients will be asked to provide this notification via email during the booking confirmation process. BLK reserves the right to refuse service to unaccompanied minors for whom cardholding clients have not provided written parent/legal guardian authorization.
06 | Client Conduct
Clients are required to behave in a manner consistent with reasonable demeanor. We reserve the right to terminate service without refund in the event of unreasonable (or dangerous) behavior.
BLK strictly prohibits the consumption of alcohol in its vehicles. By booking a reservation with BLK, clients agree to abide by this policy.
Clients may drink non-alcoholic beverages in vehicles.
BLK asks clients to refrain from eating in vehicles. Special accommodations can be made on a case-by-case basis with prior approval, never to include greasy food (i.e. fries, chips, pizza, etc.). Should clients desire to keep food or beverages chilled until the end of their journey, the chauffeur will be happy to secure it in a small refrigerator provided with the vehicle.
We understand the desire some clients have to travel with their pets. Unfortunately, due to allergy concerns, BLK cannot accommodate pets including pets classified as “hypoallergenic.”
Service animals may accompany clients as required by law. Small service animals may ride in a client’s lap. Larger service animals must ride in the hatchback trunk.
Clients are responsible for their service animals. Unruly animals will be asked to leave the vehicle. In such cases, handlers will be welcome to continue to receive service from BLK without their service animals.
Handlers are responsible for any excessive messes or damage caused by service animals according to BLK’s excessive mess/spills/bodily fluids/damage policies/fees.
BLK does not recognize emotional support animals as service animals in accordance with the ADA and the States of Oregon & Washington. Emotional support animals are not allowed in BLK vehicles.
BLK vehicles offer Bluetooth connectivity for client use. Vehicles may also come equipped with streaming media services and WIFI, but BLK cannot guarantee streaming media service and WIFI availability. Clients are requested to communicate with their chauffeur regarding specific media requests.
BLK chooses to exercise its right to refuse service to clients seeking transportation to any commercial sex facilities including but not limited to strip clubs. BLK also refuses service to any clients who attempt to use BLK to transport prostitutes or paid escorts.
BLK is not responsible for items damaged or left in vehicles. If a client loses something in a vehicle, we will make our best effort to help recover it to them. Clients may be required to reimburse BLK for associated expenses such as shipping costs.
Cardholding clients are responsible for charges incurred due to excessive mess/spills/bodily fluids/damage. Cleaning and damage charges include but are not limited to the following:
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Cleaning Fee due to vomiting, sickness, or bodily fluids: $500/incident
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Cleaning Fee due to beverage/fluid spill: $250/incident
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Cleaning Fee due to glitter: $100/incident
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Cleaning Fee due to smoking or vaping: $500/incident
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Fees due to damage may include 125% of the repair cost plus reimbursement to BLK for the vehicle’s time out of service.
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07 | Zero Tolerance Policies
Chauffeurs and employees are prohibited from operating any vehicle while under the influence of intoxicants or from operating vehicles in a careless or reckless manner or in a manner contrary to the laws of the City of Portland or the States of Oregon and Washington.
Chauffeurs and employees may not operate any BLK vehicles if impaired by any legally prescribed or over-the-counter drugs or medications; consume any intoxicant, smoke any substance, or use any device that produces a smoke-like vapor while operating a BLK vehicle.
Chauffeurs and employees may not allow any passenger to consume an intoxicant, smoke any substance, or use any device that produces a smoke-like vapor inside a BLK vehicle.
Chauffeurs and employees are prohibited from using a vehicle in the commission of any crime or defrauding a passenger in any way.
Chauffeurs and employees are prohibited from using or broadcasting profane or obscene language offensive to the passenger or other persons while operating a BLK vehicle.
Chauffeurs and employees are prohibited from engaging in discrimination, to include making derogatory comments on the basis of a person’s race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable local, state, or federal law.
08 | Fee Schedule
Airport
& Point-to-Point
For trips which begin & end in the Portland Metro Area
(15-mile radius)
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$125 base fare
(includes 15 miles) -
$4/mile for miles 16-50
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$3.25/mile for miles 51+
Hourly
This reservation of time includes as few or as many stops as client desires.
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$125/hour
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1 hour minimum
Long Distance Pickup
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$3.25/mile
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Distance fee begins at 15 miles from Portland city center and is based on the closest pickup or drop off point.
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Standard point-to-point or hourly rate fees apply for client time.
Overtime,
Wait Time & Stop Fees
This reservation of time includes as few or as many stops as client desires.
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25% of the hourly booking rate
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+ 20% gratuity
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Charged per 15-minute increment
$350 for trips requiring a chauffeur to stay overnight. This enables BLK to cover lodging, per diem, and an overnight bonus for the chauffeur.
Cardholding clients are responsible for charges incurred due to excessive mess/spills/damage/bodily fluids. Cleaning and damage charges include but are not limited to the following:
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Cleaning Fee due to vomiting, sickness, or bodily fluids: $500/incident
Cleaning Fee due to beverage/fluid spill: $250/incident
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Cleaning Fee due to glitter: $100/incident
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Cleaning Fee due to smoking or vaping: $500/incident
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Fees due to damage may include 125% of the repair cost plus reimbursement to BLK for the vehicle’s time out of service.
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Clients only pay for parking if they want their chauffeur to wait for them in a paid lot in which case they must either:
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Furnish a pre-paid parking voucher, or
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Pay it themselves at the parking lot.
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